The CSUG HELPDESK is a web-based platform designed to streamline and manage job requests from various offices within the institution.
Key Features
- Real-time job request tracking and monitoring
- Automated email notifications for request updates
- Role-based access control — Clients, Technicians, and Administrators
- Comprehensive reporting and analytics
- Secure authentication with Cloudflare Turnstile protection
How It Works
- Register — Create an account and confirm your email.
- Submit — File a job request with your office details.
- Track — Monitor your request status in real-time.
- Resolve — Technicians address and close the request.